I.              Introduction

These terms for return and refunds with respect to the products and services offered at (“Return Policy”) constitutes a legal and binding agreement between You (hereinafter referred to as “You”, or “Your” or “User(s)” and Fab Flavours and Fragrances Private Limited (the “Company”), having its registered office at 14/18 Nangli Sakrawati Extension, South West Delhi, New Delhi 110043, India and provides, inter alia, the terms that governs payments for purchase of products on Company’s website i.e. (“Website”).

II.           Terms of Return and Refund

1.            Return post any purchase done on the Website shall mean giving back the item purchased by the You to the Company through such options as may be available on the Website in the following scenarios may arise:


(i)                 Where a product was defective;

(ii)               Where a product was damaged during the Shipping;

(iii)             Where the product as may be ordered by You were missing; and/or

(iv)             Where a wrong item was sent by the Company.

2.             In case where You order a wrong item for any reasons on the Website, You shall not be entitled to any return and/or refund on the same.

3.             Even though the Website precisely tries to display the colour, look and feel of the products, there may be a slight variation based on the operating system you are using. We cannot entertain the return or exchange requests based on the same concern.

4.             You shall have to raise the return request within the return period as may be applicable on the respective product and accordingly any such return time period shall be provided on the Website. Once You have raised a return request on the Website or by contacting Us on contact details as mentioned on our Website, Your return ticket shall be initiated basis all such options as may be available on the Website. In order to return any Product, pack such product You wish to return in the original delivery package, please ensure that the product is unused and in the same condition as you had received and all the tags of the product are in place.

5.             If the product being returned is not in a new and unopened condition with original packing, then You shall not be entitled to any refund of money from the Company. Any cost pertaining to shipping for return of the Product shall be provided for on the Website next to such return ticket and You accordingly agree to the same in case you initiate such refund.

6.             Once You request to return a product, a pick-up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, we will initiate the refund for the items returned upon the same satisfying the terms of this Return Policy. Once we initiate the refund, it may take 7 (seven) days’ time or such time which may be undertaken by such 3rd parties involved in processing the same which is beyond Company’s control to reflect at its original source account from where the payment was made.

7.             Certain products may be eligible for an exchange, however, the Company cannot guarantee any such exchange in case the same violates any terms of the Company’s policy or in case where any item requested for exchange is out of stock. Each item can only be exchanged once. No cash refunds are permitted.

8.             In accordance with global retail industry standards, and for the safety of our consumers, we are unable to accept returns or exchanges of products which appear to be opened, tried, or used.

Only items purchased on our Website may be accepted for a return. Items purchased from any other website selling our products cannot be returned or exchanged at our Website and with our Company. The same shall have to be undertaken as per the terms offered by such other website.